Your Rights and Responsibilities

At ERH Medical Consulting Suites Specialist Clinics, our healthcare and services are provided in partnership with staff and consumers (patients, clients, carers and family/friends) working together to achieve optimal care. As a consumer of health care services at ERH Specialist Clinics, it is important for you to understand your rights and responsibilities when receiving these services.

What are my rights as a consumer?

Charter of Healthcare Rights

What are my responsibilities as a consumer?

You have a responsibility to:

• Provide accurate information about your health to assist with your treatment, such as medical history, or al-lergies
• Notify us if your personal details are incorrect or have changed
• Tell us if you have questions or concerns about your care
• Tell us if your condition has changed
• Treat everyone you meet at ERH with respect and courtesy
• Attend your appointments or notify us if you are unable to attend
• Respect the privacy and confidentiality of other people in our care

A summary of information is available on the Australian Commission on Safety and Quality in Health Care website.

Information brochures are also available in many areas of the hospital and can be provided on request from the Admission Office.