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External complaints process

If you do not wish to contact us directly, the following services can help you with your concerns and assist in finding a resolution.

Health Services Commissioner
Level 26,
570 Bourke Street
Melbourne VIC 3000
Phone 1300 582 113

Aged Care Complaints Commissioner
Department of Social Services
GPO Box 9848
(in your capital city)
Phone: 1800 550 552
(Glanville Village residents/family)

We acknowledge the Traditional Owners of the land and pay our respects to their Elders past, present and emerging. We also acknowledge their spiritual connection to country.