The Referral Process

There are a number of steps your referral needs to go through before we can let you know about your appointment. The outcome of your referral will be determined in eight days, as long as we have all the required information from your GP needed to assess your referral.

ERH Medical Consulting Suite Specialist Clinics receives and manage referrals in line with the Department of Health, Specialist clinics in Victorian public hospitals: Access policy 2013. Access here for more information.

The following guide outlines the steps we take to determine what happens next based on your referral:

Step 1:

Your referral is sent from your GP to Specialist Clinics via:

• Faxed: 03 5485 5885
• Email: [email protected]
• BPAC eReferral
• Patient can bring their referral into the clinic reception

Step 2:

We review your referral within 8 days.

Please note: If we need more information, we will contact your GP and they have 30 days to send us an updated referral. If an updated referral is not sent, you will receive a letter stating your referral is closed.

Step 3:

We triage your referral within eight days.

Triage is our way of assessing the information on your referral form to determine if your condition is urgent or routine.

Patients requiring urgent consultation will be seen within 30 days

Patients requiring a routine consultation will be seen at the next available non-urgent appointment or placed on the waiting list

Urgent: You are given an appointment date.

Not urgent : You go on a wait list.

Step 4:

We send a letter to you and your GP to confirm the outcome of your referral.