Supporting everyone to be healthy and live well

Visiting Patients During  COVID 19 Restrictions

Contact the Nurse Unit Manager during business hours, or the Nurse In Charge out of hours, for further information.

Phone: 5485 5000


Echuca Regional Health (ERH) is bound to comply with all COVID Safe directions provided by the Victorian Chief Health Officer and the Department of Health and Human Services (DHHS).

The health service has the authority to restrict entry to any person who does not meet screening requirements or comply with ERH visitor and staff guidelines.


All staff and visitors to the health service are required to undertake COVID-19 screening prior to entry to the health service, on every occasion of entry.

All staff and visitors must provide their name, contact details and reason for visit on every occasion of entry.

You must not visit if you have:

  • Arrived / returned from overseas in the last 14 days
  • Tested positive for COVID-19 or are awaiting results
  • Had close contact with someone who has tested positive for COVID-19 or is awaiting test results
  • A temperature higher than 37.5 degrees on arrival
  • Respiratory symptoms such as;
    • Breathlessness or breathing difficulties
    • Cough
    • Sore throat
    • Fatigue or tiredness
  • Visitors from Melbourne or other ‘hot spot’ locations are restricted unless their visit fits with the specific exceptions described on the back of this brochure.
  • Children less than 16 years are currently restricted from visiting, unless their visit fits with end of life support for a sibling, parent or grandparent.

We ask all visitors to:

  • Use alcohol-based hand sanitiser on entry to the health service, after using the lift, handrails etc.
  • Practice physical distancing where ever possible
  • Wear a face mask at all times
  • Limit movement around the health service and remain in the patient room at all times
  • Leave the hospital promptly when visit is over


Emotional and Social Support:

If you are the parent, partner, support person (for example friend, sibling, son or daughter), guardian or carer of a patient aged 18 years and over, for the purpose of providing emotional and social support to the patient, where this cannot be provided via electronic or non-contact means.

  • All patients are asked to nominate two potential visitors to provide this emotional and social support.

Glanville Village

        12-6 pm each day – 1 person for up to two hours

Medical, Surgical, Rehab, Palliative Patients

2-4 pm each day – 1 person for up to two hours

High Dependency Patients

2-4 pm each day – 1 person for up to two hours

Paediatrics Patients (< 18 yrs)

Two parents / carer without a time limit

Obstetric Patients

One partner / support person without a time limit

Emergency Department Patients

One support person without a time limit

Community / Primary Care / Consulting Patients

One support person during each visit



Essential Care and Support:

If you are providing essential care and support necessary for the patient’s physical, emotional, social or cultural and spiritual wellbeing, that cannot be delivered by the health service care team or via electronic means, one person may visit outside the standard visiting hours, but with the number and duration of visits to not exceed the time required to provide essential support only. Examples include:

  • Providing an interpreter service or language support
  • Developing skills/knowledge to support a patient’s care when they are discharged from hospital
  • Diversional therapy and support for patients with a cognitive impairment or disability
  • Providing emotional support in the event of a new significant diagnosis or change in clinical status

Life Threatening Situations:

If you are providing support to a patient whose medical condition is life threatening, two immediate family members may visit at any one time without limits on the number or duration of visits.

End of Life Care and Support:

If you are providing care and support at the end of a persons life, where the person is unable to go home from hospital and their condition is deteriorating in a manner where death is likely in the next few days (up to 14), up to two people may visit at any one time with no limits on the number and duration of visits.

Where there are greater than two immediate family members, this may be facilitated using a rotational roster in collaboration with the Nurse Unit Manager