Supporting everyone to be healthy and live well

Emergency Department

Contact Details

Hours: 24 hours 7 days per week
Location: Entrance via Service Street, Echuca


This information is provided to explain what you can expect during your visit  to the Emergency Department at Echuca Regional Health.  We aim to provide you with high quality care, as efficiently as possible. We understand that being in an Emergency Department is stressful.

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. Should you call ERH Emergency for advice, you may be transferred to the Nurse on Call service.
If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.
Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).



Your treatment starts as soon as you step into the Emergency Department. On arrival, you will see a specialist emergency nurse called the ‘triage nurse’. The triage nurse will assess how severe your condition is and will allocate you a Triage category.

We follow the Australasian triage guidelines which is a system used to guide hospital staff towards seeing patients depending on the urgency of their illness or injury. . This system allows patients with life-threatening problems to be seen first. We do not see patients strictly based on the order in which they arrive. Patients with more serious conditions must be treated first, no matter when they arrive.

In general, the triage system has five levels: • Immediate (life-threatening) • Emergency (could become life-threatening) • Urgent (not life-threatening) • Semi-urgent • Non-urgent (needs treatment when time permits).You will be treated as soon as possible, but someone who arrives in the Emergency Department after you may be seen before you if they need treatment more urgently. Unfortunately this sometimes results in increased waiting times for less urgent cases.

Waiting Times

After seeing the triage nurse, you may be asked to wait in the waiting room. How long you wait depends on the number of patients whose condition is more serious than yours and also how busy the department is.

We know that waiting can be frustrating. We will do our best to keep your wait to a minimum and make you comfortable. If you feel your condition is not urgent please consider contacting your GP or medical clinic. .

While you wait, if you feel your condition changes, please let the Triage Nurse know.

Food and Drink

We ask that you do not eat or drink before being seen. You may need tests or procedures that require you not to eat or drink beforehand. Speak to the triage nurse if you have any questions about this matter.

Further Assessment and Treatment

A staff member will call you into the department where they will re-assess your condition, ask some questions, examine you and discuss your problem and any tests or treatments that might be required. Please feel free to ask questions about your illness and your treatment at this time.

Depending on your presenting condition, treatment required and the results of any investigations performed, you may be discharged home with GP follow up or admitted to the hospital for ongoing care.

Things to tell the Emergency Department Staff

As we may not be aware of your medical background, you will be asked many questions. Sometimes this needs to be done by more than one health care worker.

To help us assess and treat you, please tell us about:

  • Any health problems you have had
  • All drugs and treatments that you are having.
  • Allergies that you may have.
  • If you are pregnant or breastfeeding.
  • Any recent visits overseas.
  • Any other facts we should know about.


If admission to hospital is required the approximate length of stay and treatment plan will be discussed with you. As your admission is unplanned, it may take some time for a hospital bed to be available. Sometimes we may need to transfer you to another hospital for your treatment. Until then you will be cared for in the Emergency Department.

Can my family be with me?

Having family or friends with you can ease the stress, so family and friends are welcome. They should feel free to help with your care, however, for safety reasons, only one or two visitors are allowed in the Emergency Department at one time. We may ask them to leave during some procedures. We also ask that you and your family and friends respect the privacy of others.

Valuables and belongings

We advise you to ask a friend or relative to look after your valuables while you are being treated in the Emergency Department. Echuca Regional Health does not accept any responsibility for any valuables brought into the Emergency Department.


Photos are not permitted to be taken in the Emergency Department unless consent is sought from a member of staff. Photos of other patients and staff are strictly forbidden. .

Code of Behaviour

Echuca Regional Health has a ZERO TOLERANCE policy. A Code of Behaviour exists to ensure a safe and friendly environment for patients, visitors and staff. No acts of violence, swearing, threats or verbal abuse towards another patient, relative or staff member will be tolerated. . An initial warning will be given, however if the behaviour continues you will be asked to leave by the staff, security or the police.

Going Home

When you are discharged from the hospital, you will be given advice about follow-up care.

This may include:

  • Instruction sheets
  • Medication or Prescriptions
  • Appointments for further tests
  • Outpatient appointments
  • A letter for your local doctor

Please make sure that you have any medical certificates, WorkCover or Transport Accident Compensation certificates required before leaving the hospital.

Your Comments and Feedback

If you or your relatives have any issues regarding your treatment during your stay, please ask the nurse or doctor looking after you.

Balancing the needs of everyone in an Emergency Department is a complex and delicate task. We aim to achieve the best care for patients. However, sometimes patients feel their needs may not have been fully met. If you have had an experience that we can learn from and improve on, we are keen to hear about it and take the chance to move forward.

Please click here to provide us with your feedback.

Departments and Services In Patient Services Emergency Department