Supporting everyone to be healthy and live well

Complex Care Program

Contact Details

Hours: 8:00am – 4:30pm Monday to Friday
Location: IPAC Office – Ground Floor, Lumeah Building (Ground Floor), entrance via Leichardt Street
Phone: 03 5485 5855
Fax: 03 5485 5925


The Complex Care Program (HARP) is a community program based at Echuca Regional Health. Clients are seen in their homes. Complex Care aims to improve the health experience and quality of life for people who are living with complex health issues. This is achieved through:

  • Review of core needs with a focus on the client, the family and any carers
  • Individual care programs
  • Disease Management through education
  • Support and assistance for the client to self-manage
  • Home visits and telephone support
  • Co-ordination of care with other health care workers
  • Assistance to the client and their family to make use of health and community services
  • Emotional support for clients and families

The program is primarily aimed at people eighteen years and over however the program will consider people younger than this.

Services are provided to individuals and their families with:

  • Chronic respiratory disease
  • Chronic heart failure
  • Chronic and complex social needs
  • Diabetes

Referrals are accepted from health providers, community service agencies, individuals and their families.


There is no charge for this service.

Departments and Services Outpatient Services and ERH at Home Complex Care Program