Supporting everyone to be healthy and live well

Complex Care

Contact Details

Hours: 8:00am – 4:30pm Monday to Friday
Location: Ground Floor, Lumeah Building entrance via Leichardt Street
Phone: 03 5485 5855
Fax: 03 5485 5925


Complex Care supports people who are living with complex health issues. Clients are seen in their own homes. This is achieved through:

  • Review of needs with a focus on the client, the family and any carers
  • Individual care programs
  • Disease Management and education
  • Support and assistance for the client to self-manage
  • Home visits and telephone support
  • Co-ordination of care with other health care workers
  • Assistance to the client and their family to make use of health and community services
  • Emotional support for clients and families

Services are provided to individuals and their families with:

  • Chronic respiratory disease
  • Chronic heart failure
  • Chronic and complex social needs
  • Diabetes

Complex Care also provides Remote Patient Monitoring (RPM) and can assist with Hospital Passports for people with a disability.

How to refer

Referrals can be made by individuals and their families, health providers and community service agencies.

Please fax to 54855925 or call 54855855 for more information.


There is a free service.

Departments and Services Outpatient Services and ERH at Home Complex Care