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Thank you for taking the time to provide your feedback.

If you do not wish to give your feedback in writing, please contact our Consumer Feedback Officer on 03 5485 5496

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External complaints process

We value your feedback and aim to resolve complaints quickly and fairly.

If you remain dissatisfied with our response, you may contact either of the health complaints services below for advice and support.

Health Complaints Commissioner
Level 26,
570 Bourke Street
Melbourne VIC 3000
Phone 1300 582 113
https://hcc.vic.gov.au/

Aged Care Quality and Safety Commissioner
GPO Box 9819
(in your capital city)
Phone: 1800 951 822
(Glanville Village residents/family)
https://www.agedcarequality.gov.au/

NDIS Quality and Safeguards Commission
Phone: 1800 035 544 (free call from landlines) or TTY 133 677
National Relay Service and ask for 1800 035 544
Interpreters can be arranged.
https://www.ndiscommission.gov.au/about/complaints

Echuca Regional Health
226 Service Street Echuca, VIC 3564 • Phone: +61 3 5485 5000
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We acknowledge the Traditional Owners of the land and pay our respects to their Elders past, present and emerging. We also acknowledge their spiritual connection to country.