The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system. The Charter tells you what you can expect from our services at Echuca Regional Health and what to do if you have a question or concern. Under the Australian Charter of Healthcare Rights, your rights are:

• Access – the right to access health care.
• Safety – a right to receive safe and high quality health care.
• Respect – the right to be shown respect, and to be treated with dignity and consideration.
• Communication – a right to be informed about services, treatment, options and costs in a clear and open way.
• Participation – a right to be included in decisions and to make choices about your health care.
• Privacy – a right to privacy and confidentiality of your personal information.
• Comment – a right to comment on your health care, and to have your concerns addressed.

A summary of information is available on the Australian Charter of Healthcare Rights in Victoria website.

Information brochures are also available in many areas of the hospital and can be provided on request from the Admission Office.