The main focus of the clinic is to provide a comprehensive health care service to people suffering general ailments, women’s health and mental illness.

Services include:

• Diabetes Education
• ECG
• General Health Issues
• Health Assessments
• Immunisations child and adult
• Minor Surgery
• Spirometry
• Women’s Health
• Wound Management

Please dial 000 in case of Emergency

After Hours Care:

This practice provides access to After Hours Health care via:

• All Emergencies please dial 000
• Present to Echuca Regional Health Emergency Department – 226 Service Street, Echuca, VIC 3564
• For telephone advice contact Nurse on Call 24 hour advice line 1300 60 60 24.

All Standard consultations on our premises during our normal hours of operation are Bulk Billed.

Any consultations requiring additional services may be charged a procedural fee. Your doctor will explain any additional costs to you and obtain your consent prior to any treatment received.

Regular patients of our practice are able to obtain access to visits in their home, residential aged care, other residential care facility or hospital, both within and outside normal operating hours where such visits are deemed reasonable and safe.

Please discuss your home and other visit requirements with your general practitioner or our reception team.

Your doctor is available by telephone. However calls to the doctors can sometimes inconvenience patients that are in consultation with the doctor. Your call will be triaged by our reception team. If your call is urgent you will be put through to the appropriate doctor. You can also leave a message to the attention of your doctor and it will be returned as soon as possible.

You can contact our doctors by telephone during out normal hours of operation, or via email at : consulting_suites@erh.org.au

If you have any feedback on our experiences we would like to hear from you. You can :

• Use our feedback box at the clinic
• Speak to our reception team, your doctor, or your nurse.
• Fill out online here

From time to time we will invite our patients to complete a questionnaire on their views of the practice and how it could be improved.

State Health Complaints Organisations:

Victoria: www2.health.vic.gov.au

NSW: www.hccc.nsw.gov.au

Obtaining of test results require an appropriate appointment with the doctor.

Your Doctor will ask you to return for the results of a test rather than obtain these via telephone.

We are committed to preventative care. At times your doctor will seek your permission to be included in local, state and national reminder systems.
We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.
If you do not wish to be part of this system, please inform our Reception team or your General Practitioner.

Patients who do not speak English or who are more proficient in another language, have the choice of utilising the Interpreter Service or a translator who may be a family member or a friend.

Our reception team can arrange an interpreter prior to your appointment. This service is provided at no cost.

Only accredited interpreters are engaged in order to ensure effective communication between ERH staff and the client/consumer and/or their carer. Interpreters are accessed via Department of Health Language Services provider.

All Health records are managed in accordance with Public Records Office of Victoria (PROV) guidelines and Australian standards 2828.1 and 2828.2.

The Health Privacy Principles contained in the Health Record Act 2001 establish the procedure for the collection, use and disclosure, secure storage, access and correction of health information comprising the medical record. Echuca Regional Health will comply with the standards created by that legislation in addition to the provisions of the Health Services Act 1988 and the Freedom of Information Act 1982 relevant to the disclosure of confidential health information, where those provisions override the Health Privacy Principles.

You can request access to your medical record under the Freedom of Information (FOI) Act 1982. An application is required and you may have to pay a fee. To apply for access to your record under FOI contact 03 5485 5041.

For More information you can contact the Health Service Commissioner

Phone Toll Free: 1800 136 066

Website: www2.health.vic.gov.au/

For More information please refer tour Patient Privacy Brochure located in our Waiting Room.

EPCC Brochure 2020

Nurse-On-Call 1300 60 60 24

Medicare Australia 132 011

AOD Services

Counseling Service

Direct Line 1800 888 236

Life Line 13 11 14

Mental Health Service Bendigo 1300 363 768

Sexual Assault (CASA) 1800 806 292

Kids Helpline 1800 551 800

Gamblers Helpline 1800 156 789

Suicide Helpline 1300 651 251